Customer Care - Dropside Trucks, Grafter Trucks, Easy Shift Trucks

"At Isuzu, we never forget that you, the Customer, are the most important stakeholders in our business. You have my personal commitment that I will do everything in my power to ensure that your experience of owning an Isuzu is as trouble-free and as hassle-free as possible.”
Nikki King O.B.E, Managing Director, Isuzu Truck (UK) Limited

A Caring Company
The brainchild of our Managing Director ‘CARE’ (Customer facing, Always listening, Reliable and trustworthy, Efficient and friendly) is Isuzu’s unique award-winning sales and aftersales customer service programme. The programme helped us win the Daily Telegraph/Energis customer service awards back in the year 2000 and as a consequence the DTI recognised us as a ‘benchmark company’. As a result we now often host visits from companies all over the UK (and some from overseas) that are looking to improve upon their own customer service and CRM programmes. Our unique all-encompassing CARE programme firstly ensures that you order the correct specification of vehicle for your operation. Throughout the vehicle’s warranty period our own staff maintain direct contact with you to ascertain that your vehicle is performing as you would expect it to and that our dealer is looking after you and your vehicle in the way that only Isuzu demands. This far-reaching programme is unique certainly within the motor industry and as far as we know in any industry. Although predominantly customer-facing, internally we incentivise all of our dealer’s service technicians, and their aftersales performance. Even at our head office all of our meeting agendas begin with ‘CARE’ - it truly is endemic throughout our business. So confident are we in our products and our people that you will find in every Isuzu cab the direct telephone numbers of our key personnel including the Managing Director’s - who even discloses her home number.

Whether dealing with Isuzu or one of our approved dealers you can always be sure of this award- winning customer service. We’re here to help you on all aspects of your vehicle from ‘cradle to grave’ – purchasing and getting the specification right, bodywork, finance/lease/contract hire options then all the way through its warranty life regarding repairs, maintenance and servicing. We only have one goal in mind and that’s to ensure that you’ll have the best ownership experience you’ve ever had with any commercial vehicle.

3 and 4 Years Unlimited Mileage Warranty
Isuzu was the first truck manufacturer to offer 3 years unlimited mileage warranty (excluding bodywork and ancillary equipment) on its products and this started on the 3.5, 6.2 and 7.5 tonne products. But now we’ve raised the bar even higher and offer market-leading and the best warranty packages available within our industry. If you buy any of our 3.5t ‘Grafter’ range you’ll get 4 years unlimited mileage warranty. If you buy any one of the ‘Forward’ range from 5.0 tonnes up to 18 tonnes GVW these all come with 3 years unlimited mileage warranty. (All warranties are subject to vehicles purchased and maintained within the UK following Isuzu’s service and maintenance schedules and using Isuzu approved parts, oils etc.)

Emergency Assistance
Included in your warranty package is automatic free registration with Isuzu Commercial Assistance. This is a network of approved commercial vehicle breakdown and recovery operators who work in conjunction with our own dealer network to get to you as effectively as possible. Any one of these approved operators has been trained to work on the Isuzu products and nine times out of 10 will repair your vehicle at the roadside. In the event that this is not possible you’ll be rescued and recovered to the nearest approved Isuzu dealer for the repair to be carried out there. This service is at no extra cost to you whilst the vehicle is within its warranty period – another industry-first – and of course it’s available 24 hours a day, 365 days a year

Parts
As you’d expect from such a customer CARE driven company our parts supply has to be highly efficient if we are going to satisfy the demanding requirements of commercial vehicle operations. All of the parts that we supply here in the UK are genuine parts supplied by Isuzu Motors Japan (unless it is a service exchange or re-conditioned item). The parts are normally shipped from Japan (but sometimes they are flown over in rare, emergency circumstances) and delivered to our parts logistical provider – Multipart, based in Chorley, Lancashire. The parts are stored by them and dispatched to our dealer network either as a ‘stock’ or VOR order (Vehicle Off Road). Obviously we encourage every one of our dealers to hold a healthy stock of what we refer to as every-day, service items. These are the items that we would expect to be delivered with a stock order. Inevitably dealers can be caught out for not having the right part in stock but Multipart can always get any part delivered from them to any one of our dealers by 8.00am of any working day provided the parts is ordered by our dealers before 6.00pm the day previous. .

Free Driver Training
To ensure you get the best from your truck our unique driver training programme will ensure you maximise profit potential – improving fuel economy, reducing accident damage and increasing road safety!

All backed up by a 65 strong nationwide agent network.